Privacy Policy

At Cult Creative UK, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cult Creative UK and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cult Creative UK. This policy is not applicable to any information collected offline or via channels other than this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

Our website is hosted by IONOS (trading name of IONOS Cloud Ltd.. Company Registration No. 03953678 , Registered in England and Wales. VAT No. 752539027. Registered Office: Discovery House, 154 Southgate Street, Gloucester GL1 2EX, United Kingdom.). IONOS provide Cult Creative UK with the online e-commerce platform that allows us to sell our products and services to you. Information on their data collection and data security can be found here. 

When you create an account or submit an order, our website will ask for contact information, including items such as name, address, email address, and telephone number in order to fulfil your order. Any additional personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. If you order a custom item, we may request information to make your item personalised to you, such as your interests, your pronouns or your age. 

How we use your information

We use the information we collect in various ways, including to:

• Create custom items and fulfil your orders
• Communicate with you for customer service, to provide you with updates and other information relating to Cult Creative UK, and for marketing and promotional purposes
• Send you emails
• Improve, personalize, and expand our offering
• Develop new products, services, features, and functionality
• Find and prevent fraud

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

Third-Party Partners

At Cult Creative UK, for some of our orders, we work with trusted production partners to create and ship some of our products directly to you (e.g. our t-shirts are printed and shipped by Prodigi.com). Because of this, we may need to securely share your personal information with them to enable the fulfilment of your order. Please note only necessary data for order fulfilment will be shared (name, address, email address, telephone number).  

Our payment processing partner is Square (Square, Inc. 1455 Market Street, Suite 600, San Francisco, CA 94103). Square’s approach to security is designed to protect Cult Creative UK's customers. Read about how they keep your information safe here.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to be informed - You have the right to know how your data will be used
• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

How To Contact Us 

Contact us if you have a question about anything in this privacy notice